Equipment Management
Site Surveys can be performed and delivered online in as little as an hour.
For more than a decade, Nortel & Avaya customers turn to Sound Communications Group to automate the arduous and costly process of performing site surveys. Our remote solution delivers a complete online PBX survey in as little as two hours without ever dispatching a technician.
The Site Survey includes:
- Cross-checked port counts including breakouts for Equipped, Working, Spare, Phantom and Virtual
- Common and Intelligent Peripheral Equipment Maps in bay-face format
- Complete inventory of software packages and installed hardware with card types and vintage information
- IP hardware identification
- Customized End of Life Analysis (Nortel only)
- Online Access via the PBX Database
- Patch and Key Code Information
- Email notification service highlighting potential sales and service opportunities
- General system information such as serial numbers, security ID's
We know that technicians are always in short supply and that it's not always possible to pull these resources to perform site surveys. It takes time to manually count cards, pull vintage information and obtain port counts - factor in the driving time to remote locations and you're looking at 4-5 hour process. And after all of this time and internal cost, the survey you'll receive will be nothing more than a few scraps of paper with some scribbled card types and port counts.
Improve efficiency, reduce costs
Not only can Sound Communications Group survey your Nortel PBX system in a fraction of the time it takes for a manual survey, we create benefit-driven deliverables that are loaded with value. Additionally, online access makes it possible to share survey information across multiple business channels just hours after a request is submitted.
Data Harvesting
Just as Nortel PBX systems become more complex and incorporate VoIP technology, so has the port count process. Nortel software can only give you part of the picture, which is why we've developed several proprietary port count analyses that ensure accuracy. Here are just some of the examples of the quality assurance routines we perform on every single survey:
- Verification of Nortel SLT counts against actual TNB ports
- Check for incorrect card density values
- Match Card Inventory information against TNB and LUU
- Perform 13 analyses of potential programming anomalies
Every Site Survey is accompanied by an email notification that identifies potential service-affecting issues uncovered during the survey process. During the survey process, we'll search for capacity shortages, programming errors and clean-up issues.
Customized End of Life Analysis - protect yourself from support liabilities
Yet another by-product of the Site Survey is our customized End of Life Analysis, a robust software and hardware analysis based on factory support information obtained directly from Nortel Networks. During the survey process, Sound Communications Group's systems analyze everything from the cabinets down to the individual station. Once we've prepared the analysis, a Factory Support Rating is applied to each PBX surveyed and listed in the InfoPlus PBX database. Ratings link directly to the customized End of Life report for each PBX. This allows you to quickly identify the PBX systems with the most critical upgrade needs and prepare migration plans before major support and liability issues arise. End of Life Analyses are dynamic and are continuously updated online long after the initial survey has been completed.
Download a sample Site Survey
"Site Surveys are available for the Nortel SL1/Meridian 1/CS1000, and Avaya Communications Manager product lines.