Company Overview

In any highly competitive business environment, the capabilities to efficiently manage currently deployed assets; leverage previous capital investments; effectively measure the performance of customer-facing tools; and ensuring the security of corporate communications platforms; are key advantages for the enterprise.

Business operational efficiency usually translates to market superiority.

The organization that establishes best practices geared to making the most effective use of the systems presently employed; avoiding unnecessary duplicate expense; and eliminating ad hoc or "patchwork" solutions to new business opportunities; often finds itself in the position of being able to offer a pricing or operational advantage to its potential customer community.

These competitive advantages usually translate to increased sales, better margin on sales, or both.

The telephone system in use for the organization is, in most cases, the most often used, but most poorly managed, business and sales asset.

Much attention is focused on the network aspect of telephone usage. There are many common carriers, offering different calling packages, and any number of ways to efficiently bundle the calls the business generates, so as to work toward the lowest possible per minute cost.

There is a "report card" available to the end user for this expense item, in the form of the monthly usage or long distance bill, which helps a manager track the effectiveness of the plan he has selected.

Generally absent from consideration in the quest for the lowest possible communications expense is the telephone equipment itself, those high cost components of hardware and software, which, to most businesses, are things which warrant immediate consideration when they fail, but which are otherwise ignored from an expense management perspective.

Certainly, reasons exist for this lack of management attention. The necessary data and information just has not been available in a useable form.

Desk-top telephone sets aside, all of the hardware and software components for the communications system, often representing an investment of tens (or hundreds) of thousands of dollars, are "out-of-sight" and "out-of-mind", located in an equipment room far from the business center.

There is, generally, no "report card" available for the user to determine how effectively this expensive asset is being used or how current it may be from the technological perspective of the manufacturer.

Questions geared to determining whether the system is being used to its design capacity; operating poorly under the normal load of daily business communications; in need of manufacturer recommended, warranty-sensitive, upgrades; or capable of handling the anticipated growth of the business; are usually left to a third party vendor, who may not be the most objective source for this information.

Most telephone systems do undergo frequent programming changes, necessary to adapt to changing business circumstances, but no "paper trail" is maintained so as to guarantee that the highest level of system security is sustained throughout the process.

System documentation, fundamental to rapid restoration of operations subsequent to a disaster or critical failure, is usually old, hard to locate, or simply does not exist at all.

The historical absence of regularly available, clear, information, in a non-technical format, has caused most businesses to blindly accept the incumbent and serious risks of being unable to protect and manage critical components of their day to day operations.

Sound Communications Group, with its series of proprietary system management tools, eliminates these risks and puts all the information, necessary to professionally manage previously "gray" areas of this critical business asset, in the hands of the manager.

Sound's suite of hardware and software management tools is geared to supplying a communications manager with easy to read, easy to use, documentation, on a regularly scheduled and automatic basis.

Each of our standard reports addresses a specific, previously "gray", component of installed communications hardware and software and is designed to provide the professional manager with all the information necessary to proactively address cost, security, functionality, and performance.

The reports, provided in hard copy and in soft copy via the web, are guaranteed to be completely accurate as they identify, from the system database itself, how the system is programmed.

There is no interpretation of data or manual intervention by a technician required.

The system tells the report reader, through Sound's unique reporting format, how healthy it is, how busy it is, how safe it is, how technologically current it is, and if it is able to handle additional personnel or higher traffic loads.

The reporting information is objectively transmitted and, for the first time, gives the system manager the data required to proactively administer the equipment and software, as well as their third party vendor.

One of our most basic applications, namely Sound's reporting capacity to verify the port count that your vendor is using to determine your monthly maintenance bill, often results in the savings of hundreds, or thousands, of dollars over the term of your service contract.

In highly "risk-adverse" business situations, Sound's reporting capacity to advise the system user that certain installed components are currently considered obsolete, or non-sustainable, by the manufacturer, eliminates potential liability exposure, manufacturer warranty problems, or compliance audit issues.

Another of our standard reports, geared toward network optimization, informs the end user as to whether they are paying each month for network access (T1 circuits or copper trunks) that are never used or, alternatively, whether their present network access is insufficient to support their business volume.

These are just three of the dozens of hardware and software "gray" areas Sound Communications Group's reporting tools address. Each component of every report is designed to clearly provide you with information, in a format previously unavailable, and to eliminate the traditionally reactive management response to problems, created by the lack of this information.

Sound Communications Group also may provide an end-user with highly customized reporting tools, designed to address user or industry specific compliance or reporting requirements.

Telephone system management or reporting tasks, required by internal risk management teams, or inside/external audit groups, and at this point necessarily done manually, may be automated and scheduled in a customized template, with the same precise accuracy as our standard suite of reports.

Absent manual intervention, these reports change a time and resource consuming task to an automated and precise function that reflects favorably on the professionalism of the organization.

Please take the time to review the reporting tools available through Sound Communications Group as presented by our representative.

We are confident that you will find them to be extremely cost effective and unusually unique and beneficial, whether used on an ad hoc or on a subscription basis.

Sound Communications Group's goal is to take the "third party" out of the communications' system management equation and to put completely accurate information into the hands of the managers who need it the most, and who can derive the greatest benefit from its use.