Traffic Study
The Sound Communications Traffic Study is chosen by more CPE vendors and PBX users than any other. Unlike most software-based solutions, Sound Communications Group focuses on providing Nortel, Avaya, and Siemens users with traffic analyses that are accurate, easy to interpret and require virtually no additional overhead, hardware or software.
No hassles. No excuses.
Sound Communications can initiate a traffic study immediately - no service calls or expensive software packages are needed, and you can be sure that your study will start and be completed on time. Once the study has been completed, we'll even send out emails including instructions for accessing the study on the web to you and your staff.
Easy to Understand.
A typical PBX traffic study is really nothing more than a data dump. They're good at collecting data, but usually fall short when it comes time for engineering recommendations.
Sound Communications Group believes that traffic studies should be measured by the quality of their recommendations and not by the amount of pages they include. That's why we designed the Sound Communications Group Traffic Study around the needs of CPE vendors and telecommunications managers. Nobody has time to sift through a hundred pages of spreadsheets, so our study provides only the critical data you need to engineer trunking facilities, manage console operators, assess processor utilization and balance network group traffic - in plain, customer-friendly language. We even include a full Glossary of Terms in every study that we publish.
Other reports include:
- IP Traffic
- Individual trunking recommendations based on maximum and average busy hour
- Loop traffic detail
- Failures to Match and Dial Tone Delay
- Software connection recommendations for broadcast routes
- Abandoned and Delayed calls
- Full Console Statistics and Analysis
Most users find that, over time, our Traffic Study pays for itself several times over. You won't have to retain a consultant, purchase software packages or install expensive buffer boxes to utilize our Traffic Study. And the elimination of just a single, unused CO trunk more than covers the cost of a typical 5 day, 12 hour study which means that you can reserve more of your organization's telecom budget for critical system upgrades and migrations.
Extend your service capabilities while allocating technical resources to more critical service issues.
Sound Communications Group can perform simultaneous studies for customers with multiple switches and multiple platforms (Nortel, Siemens, Avaya). In fact, there's no upper limit on the number of PBX systems we can analyze at any given time. We even support PBX systems located internationally.
Download a sample Traffic Study
Traffic Studies are available for Nortel, Avaya, and Siemens 9006 platforms.
And did we mention?
Just like all our other services, the Sound Communications Traffic Study is web-based and can be accessed online for up to three years with a web security code or secure access to our online PBX database.
Sound Communications Group Call Management Services
The real cost of telecommunications is now lower than ever, but it still represents a substantial part of your overhead and remains a constant target for cost-cutting. Sound Communications Group Call Management Services optimize system performance, increase traffic efficiency and can help reduce overall costs by continuously monitoring network activity in real-time and analyzing data to produce clear, relevant and instantly accessible reports via email or the web.The service combines web-based CDR/call accounting and traffic analysis capabilities into one integrated, hosted solution that is flexible, secure and easily scalable to match growth and change without additional capital investment.
Here's how it works: we place a small buffer box on your network which collects all call records generated by your PBX. These statistics are then pushed to our servers where they are analyzed and then processed into finished reports. The reports are then dispatched via email to all of the appropriate personnel for viewing, so you can spend less time pulling reports and more time putting the data to use. A range of reports are available, including:
- 50 most expensive calls by extension
- Most frequently dialed numbers
- Calls with the longest duration and response times
- VoIP Quality of Service
- Overall period analyses
- Summaries by Group and Call Type